How to Select Collaboration Technology Using Gartner's ACME Framework

Gartner mentions Oblong's Mezzanine in their report "How to Select Collaboration Technology Using Gartner's ACME Framework."

Oblong Industries Inc. is providing this Gartner research to help digital workplace and innovation application leaders decide on collaborative tools only after they understand the activity, context, and motivation of the work.  In this research piece, Gartner introduces the Activity, Context, Motivation and Enabling Technology (ACME) decision model for selecting collaboration technology.  The note offers analysis that addresses the following key challenges and provides recommendations based on these ACME factors.

  • Collaboration technology options are spread across multiple markets and applications, making a single-vendor approach increasingly difficult.
  • Stringent standardization of collaboration tools that are inadequate are leading to disenfranchised employees and rogue technology proliferation.
  • Knowing what collaborative technology to use for a given project.


The role of IT strategists, such as enterprise architects and digital workplace application leaders, has become increasingly important concerning collaboration as a core component of digital workplace initiatives. Organizations seeking to innovate in the market, improve customer relationships and gain a competitive advantage can succeed or fail based on how well employees work together to achieve those strategic goals. 

Gartner, How to Select Collaboration Technology Using Gartner's ACME Framework, Mike Gotta, Nikos Drakos, Jim Murphy, 21 March 2018.GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.